Frequently Asked Questions

Are these fees legitimate?

Yes. All towing, impound, and storage fees are established in accordance with applicable laws, regulations, and property agreements.

How much does storage cost?

Storage fees are $50.00 per day or portion thereof.

When do storage fees begin?

Storage fees begin after the initial impound period and continue every 24 hours thereafter.

When can I pick up my vehicle?

Our impound facility is available 24 hours a day, 7 days a week, including holidays. Please call ahead to verify the required documentation and payment amount.

Are you open on holidays?

Yes. We operate 24/7, including weekends and holidays.

What forms of payment do you accept?

Impound releases are currently cash only.

Please call our office before arrival to verify acceptable payment methods.

Do you offer discounts?

No. Fees are established according to applicable regulations and company policies.

Why was my vehicle towed?

Vehicles are towed for various reasons, including:

• Unauthorized Parking

• Fire Lane Violations

• Handicap Parking Violations

• Expired Registration

• Abandoned Vehicles

• Permit Violations

• Property Owner Authorization

• Law Enforcement Requests

If you have questions regarding the reason for the tow, please contact our office.

My parking brake was on.

Modern towing equipment allows vehicles to be safely removed regardless of parking brake status.

My vehicle is all-wheel drive.

We utilize equipment designed to safely transport all-wheel-drive vehicles.

My vehicle can only be transported on a flatbed.

Our operators determine the safest and most appropriate towing method for each vehicle.

I was only parked there for a few minutes.

Parking regulations are enforced based on property rules and authorization from the property owner or manager.

I didn't see the parking signs.

Property owners are responsible for posting parking regulations. Questions regarding signage should be directed to property management.

Someone told me I could park there.

Please contact the individual or property management company that provided that information.

There were no guest parking spaces available.

Parking regulations remain in effect regardless of parking availability.

I have permission to park there.

If you believe your vehicle was towed in error, please provide documentation showing authorization to park.

I am from out of town.

We understand this can be frustrating. Our staff will assist you with recovering your vehicle as quickly as possible.

I am going to file a complaint.

You have the right to contact any appropriate agency or organization. We maintain documentation for all towing and impound actions and will cooperate with any legitimate investigation.

I am going to sue your company.

You have the right to pursue any legal remedies available to you. We maintain detailed records and documentation for every tow and impound conducted by our company.

Who authorizes private property tows?

Private property tows are authorized by property owners, managers, HOAs, apartment complexes, commercial property managers, or other authorized representatives in accordance with applicable laws.

Do you provide parking enforcement services?

Yes. We offer 24/7 parking enforcement programs for:

• Apartment Communities

• HOA Associations

• Commercial Properties

• Shopping Centers

• Hotels

• Office Buildings

Contact us to discuss a no-cost parking enforcement program for your property.

📞 336-988-5500

📍 2805 Hiatt Street
Greensboro, NC 27403